Terms of Service

1. What Gym Engine AI is

Gym Engine AI is a subscription software service for independent gym owners. It provides an AI-powered business mentor, a diagnostic business assessment, and generated business documents (including but not limited to marketing campaigns, retention plans, and pricing guidance), based on methodology developed by the founder from direct experience owning and operating gyms.

2. Who can use it

You must be 18 or older and operating (or genuinely intending to operate) an independent gym or fitness business to use the Service. The Service is provided for business use, not personal or consumer use.

3. Your account

You are responsible for keeping your login details secure and for all activity under your account. Tell us immediately if you believe your account has been accessed without authorisation, at jamie@thegymengine.com.

4. Subscription, trial and billing

4.1. The Service is offered on a single subscription plan, billed monthly in advance, currently £49/month including UK VAT where applicable.

4.2. New subscriptions include a 7-day free trial. A valid payment card is required to start a trial. You will not be charged during the 7-day trial period. If you do not cancel before the trial ends, your card will be charged the subscription fee on day 8 and monthly thereafter.

4.3. Subscriptions renew automatically each month until cancelled. You can cancel at any time via the self-serve billing portal in your account. Cancellation takes effect at the end of your current billing period; you retain access until then.

4.4. Refunds: We do not offer refunds for partial months or for time unused within a billing period once you have been charged. Because you are never charged during the 7-day free trial, cancelling before the trial ends costs you nothing. This is our full and complete refund policy.

4.5. We may change the subscription price with reasonable advance notice to active subscribers. Continued use after a price change takes effect constitutes acceptance of the new price.

4.6. Failed payments may result in suspended access until payment is resolved. Repeated failed payments may result in cancellation of your subscription.

5. The AI mentor — what it is and isn't

5.1. Gym Engine AI's mentor feature uses artificial intelligence to provide business guidance and generate documents based on the information you provide and the founder's business methodology. It is a business coaching and productivity tool.

5.2. The Service does not provide regulated financial advice, legal advice, tax advice, accountancy advice, or medical/health advice. Nothing generated by the Service constitutes advice from a qualified, regulated professional in any of those fields. Where the Service makes suggestions relating to pricing, contracts, staffing, marketing spend, or any other business decision with financial, legal, tax, or regulatory consequences, you are solely responsible for evaluating that suggestion, for its suitability to your specific circumstances, and for seeking advice from an appropriately qualified and regulated professional (such as an accountant, solicitor, or financial adviser) before acting on it, particularly for decisions with material financial or legal consequences.

5.3. The Service may occasionally generate inaccurate, incomplete, or unsuitable output. You are responsible for reviewing and exercising your own judgement over anything the Service produces before using, sending, publishing, or acting on it, including anything sent to your members, staff, or the public.

5.4. We do not guarantee any specific business outcome, revenue figure, retention rate, or growth result from using the Service. Examples, case studies, or figures referenced by the Service (including the founder's own historical results) are illustrative of one operator's experience and are not a prediction or guarantee of your results.

6. Content and ownership

6.1. Your content. You retain all rights to the information you provide about your gym (your "Input Data").

6.2. Generated content is yours. Any document, plan, campaign, email, or other output generated by the Service specifically for your gym (your "Generated Content") belongs to you. You may use, edit, publish, and commercialise your Generated Content freely, without restriction and without any ongoing obligation to us.

6.3. Our platform and methodology remain ours. The Service itself, including its software, design, the underlying business methodology, frameworks, and the knowledge base of business content developed by the founder ("Our IP"), remains our property. Generated Content being yours does not transfer any ownership or licence in Our IP itself, only in the specific output produced for you.

6.4. Prohibited use. You must not: (a) resell, sublicense, or provide access to the Service to any third party; (b) scrape, systematically extract, copy, or reproduce Our IP, including the knowledge base or the mentor's underlying methodology, whether by automated means or by systematically prompting the Service to reveal it; (c) use the Service to build, train, or contribute to a competing product or service; (d) reverse engineer the Service; or (e) use the Service for any unlawful purpose.

7. Acceptable use

You will not use the Service to generate content that is illegal, harassing, discriminatory, or that infringes the rights of others. We may suspend or terminate accounts that misuse the Service.

8. Termination

8.1. You may cancel your subscription at any time as described in Section 4.

8.2. We may suspend or terminate your access if you breach these Terms, including the prohibited uses in Section 6.4, or for non-payment.

8.3. On termination, your right to access the Service ends. Data handling on termination is described in our Privacy Policy.

9. Liability

9.1. To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind, express or implied.

9.2. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, including loss of profits, revenue, business, or data, arising from your use of the Service.

9.3. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or fraud.

9.4. Our total liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort, or otherwise, is limited to the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim.

10. Changes to these Terms

We may update these Terms from time to time. We will give reasonable notice of material changes. Continued use of the Service after changes take effect constitutes acceptance.

11. Governing law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these Terms: jamie@thegymengine.com